Head of Digital & Data Office at BAWAG P.S.K.
Marcus Kapun has been the Chief Digital Officer of BAWAG P.S.K. since August 2018 and is responsible for the entire process of design (including user experience), the analysis, development and quality assurance of all digital retail products of the bank.
In his area, the departmental agendas, as well as the classic IT business analysis and development or test automation are thus located in a fully agile working and organizational model (“Spotify model”). All applications are holistically regarded as customer experience in this regard and are maintained and further developed by the customer directly used interface (“frontend”), via the interfaces (“MSA layer”) to the core banking system of his area.